⭐ FAQ – Frequently Asked Questions

1. What is Yumi’s Treasures Personalized Portrait?

Yumi’s Treasures is a custom illustrated art piece created from your child’s (or family’s) photo.
Our artists transform your picture into a magical Yumi’s Universe scene featuring your chosen character. You receive a high-resolution, autographed PDF ready for printing and framing.

2. How do I place an order?

Placing an order is simple:

1️⃣ Upload a clear headshot of your child/family
2️⃣ Select your favorite Yumi character
3️⃣ Complete checkout
4️⃣ Receive your custom artwork straight to your email

3. How long does delivery take?

Your personalized art is delivered within 3–5 business days via email.
No physical item is shipped unless you print it yourself.

4. What file will I receive?

You will receive a high-resolution PDF (print-quality).
You can print it in sizes like 8x10, 11x14, or even larger at any local or online print shop.

5. Can I request changes to my artwork?

Yes — small adjustments like color, brightness, or minor details can be requested.
Major redesigns or new submissions may require additional charges.

6. What type of photo should I upload?

For the best results:

  • Use a clear headshot
  • Make sure the face is well-lit
  • Avoid blurry or low-resolution images
  • One photo per person works best

If your photo isn’t usable, we’ll email you for another one.

7. Is my child’s photo safe?

Absolutely! ✔
All uploaded images are:

  • Used ONLY to create your artwork
  • Never stored, shared, or reused
  • Deleted permanently after your portrait is delivered

We do not use photos for marketing, promotions, or public display.